Dear our beloved customers,
Augista is committed to the health and well-being of our team members, partners, and loyal customers during these unprecedented times, as everyone faces new challenges and adapts to the situation we are facing as a society.
Please know that at Augista, we are taking all the CDC-recommended steps in our corporate office and manufacturing facilities. These include the option for many of our employees to work from home and continue to practice social distancing, and other best practices to help protect and support our production teams and you, our valued customers. In recent times, you may experience delays due to the number of orders being processed and extended lead times for shipping so please allow up to twelve weeks for orders to be shipped during this extraordinary time. Our teams are working overtime to produce and ship the top-quality Augista line of products to you, our customers around the world, as quickly as possible, and we will do our best to provide order confirmation emails and status updates so our customers can track their orders.
We continues to monitor the impact of multiple winter storms moving across the United States, covering the West, Southeast, Midwest and Northeast.
Impacted states include but are not limited to Washington, Colorado, Utah, New Mexico, Texas, Oklahoma, Arkansas, Tennessee, Kentucky, Kansas, Nebraska, Missouri, Illinois, Indiana, Michigan, Ohio, Pennsylvania, Connecticut, Delaware, Massachusetts, Maryland, New Hampshire, New Jersey, New York, Rhode Island, Vermont and Virginia. Service delays are expected. We seek your understanding and empathy during this period. For any questions, please reach out to our Customer Support.
Thank you in advance—not only for your loyalty to Augista, but for your patience! The staff at Augista are with you and your family and hope that our products offer you some comfort and support as we take on this challenge together.