FREE SHIPPING ON ORDER OVER $100
FREE SHIPPING ON ORDER OVER $100

Return and Refund Policy

By placing an order, You confirm that You have read, understood and accepted these following policy.

*** ALL RETURNS MUST BE APPROVED BY OUR SUPPORT TEAM PRIOR TO BEING SENT. FOLLOW THE LINK ABOVE TO HAVE YOUR RETURN REQUEST REVIEWED ***

Requests for returns, exchanges or refunds must be made within 7 days of receiving your order.

If you need to return, exchange or refund your order, please read the following instructions carefully:

  1. EXCHANGE and RETURN FOR REFUND

1.1. You received the wrong item

No worries, please send a photo of the incorrect item they received to help@oristorm.com and one of the team will follow it up for you.

1.2. You received a damaged/faulty item

You do not need to return the item. You can keep it, maybe sew it yourself, use it as a rag or throw/give it away. The only thing we need you to do is send us a support email (help@oristorm.com) stating your order number and please include a photo of the damaged goods. If we can see in the photo it is damaged, we will send you a new item 100% free of charge ASAP.

Which evidence should I submit for RETURN or EXCHANGE authorization?

Submitting all evidences to clarify shipping/product error is very important to our return/replacement process. Please note that all required pictures must be sent. Otherwise, we cannot provide return/replacement items. Required Proof are as below:

  • Picture of shipping label
  • Picture of product 
  • Picture of the product and the error you found out (material flawed, different design, different size)

Return for refund process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

WE DO NOT ACCEPT RETURNS OR EXCHANGES IF

  • You want a refund/return because you “changed your mind”. We print on demand and therefore we cannot accept returns with that inquiry.
  • You do not use the link above to have your return request reviewed and approved by our team, prior to you sending your product back.
  • The item(s) have been worn or washed
  • The item(s) have been altered in any way
  • The item(s) are in any way defective from the original and saleable condition unless the condition is our fault
  • The item(s) do not have the original tags on them
  • The item(s) were a Final Sale item, big sale periods such as: Halloween, Christmas, Black Friday, Patrick’s Day, etc.. which are applied their coupon code.

II. CANCELATION REQUEST

You can only cancel your order within 6 hours from purchasing time of the same day. Please be informed that a management, processing and transaction fee (30% of your total order value) will be applied for the cancellation.

Full refund only applies to switching orders. Once you place new orders, our system will automatically cancel the old orders and refund 100%.

If you want to change your order to another item (with the same price only), please contact us and state clearly what you want to change to. They can be changed if they have not in production yet.

III. LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time (3-5 business days) before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us